Support

We respond to every message within one business day.

Email support

For all questions, bug reports, installation help, and partnership inquiries:

What to include

Your .myshopify.com store domain
The Drop Circle role you hold (supplier, retailer, or both)
A description of the issue, and any error message you saw
Screenshots if visual

Response times

Standard support: within one business day, Monday–Friday, 9am–5pm Pacific. Critical issues affecting fulfillment or order routing are escalated immediately.

Office

FireBar Labs
8117 W. Manchester Ave #420, Playa del Rey, CA 90293, USA